Frequently Asked Questions
Everything you need to know about your Santicler experience.
What is the Santicler philosophy on sustainability?
We prioritize slow fashion by using ethically sourced materials, minimizing waste through small-batch production, and ensuring fair labor practices across our entire supply chain.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Affirm or Klarna.
How do I care for my Santicler garments?
To ensure longevity, we recommend following the specific care instructions on each garment's label. Most of our high-quality fabrics benefit from cold water washing and air drying.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.