Returns & Exchanges
Santicler offers a 14-day return window for all unworn, unwashed items in their original packaging with tags attached. We are committed to ensuring you are completely satisfied with your luxury essentials or we will provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original shipping box and include the provided packing slip to ensure accurate processing.
Affix Shipping Label
Download and print the prepaid shipping label from your email, attach it to the outside of the package, and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing